Overview
Our platform prioritizes customer satisfaction, and we offer a return policy to ensure buyers receive products in good condition. If a buyer receives a product that does not meet their expectations or is faulty, they have the option to return it within 7 days of receiving it.
During this 7-day return window, the buyer can initiate a return request through their account by selecting the order and providing a reason for the return. The seller will be notified of this request and will need to accept the return. The product should be returned in its original condition, with all tags, packaging, and accessories intact.
Once the seller receives the returned product, they will inspect it to ensure it meets the return conditions. If everything is in order, the seller will process the return, and the buyer will receive a full refund. This refund will either be credited back to the buyer’s original payment method or provided as a store credit, depending on the buyer’s preference and the platform’s policies.
This return policy helps maintain trust between buyers and sellers, ensuring that buyers can shop with confidence, knowing they have the option to return a product if it doesn’t meet their expectations.
Need help?
Contact us at info@awcmart.com for questions related to refunds and returns.
